Repair Process & Logistics
We understand that shipping a 25kg, £10,000 projector can be daunting. We have engineered a logistics process that prioritises safety, speed, and zero-hassle customs clearance.
The Journey to Restoration
1. Book Online
Fill out our simple form. We check your details and issue a provisional quote. If you accept, we arrange collection.
2. Secure Pack
Don't have the original box? No problem. We can ship a custom foam-lined Peli-case to your door first.
3. Lab Repair
Once received, we perform a 24-point check, repair the fault, and run a 4-hour thermal soak test.
4. Rapid Return
We take payment only when the job is done. Your unit is shipped back via insured Next Day courier.
The Peli-Case Service
JVC projectors are heavy and fragile. Cardboard weakens over time. If you have discarded your original packaging, do not use a standard box.
Our Solution
We maintain a fleet of industrial Peli™ cases with custom-cut foam inserts designed specifically for JVC chassis (X/N/Z series). For a small fee, we courier this empty case to you. You simply place your projector inside, lock the latches, and hand it to the driver.
- Crush-proof & Waterproof
- Shock-absorbing foam liner
- Security sealed
Zero-Stress EU Customs (Brexit)
Since Brexit, shipping between the UK and EU can be complex. We have solved this.
We facilitate shipping in strict accordance with Brexit Regulation Article 8 regarding Returned Goods Relief. This regulation ensures that items being returned for repair carry zero duty and import tax charges. You only pay VAT on the cost of the repair service itself, not on the value of the equipment.
*We handle all commercial invoices and waybills on your behalf. You just print the label.
UK
Ireland
France
Germany
Spain
ItalyLogistics FAQ
Who is the courier?
We use DHL exclusively for their superior handling of high-value electronics and reliability across European borders. All shipments are fully tracked.
Is it insured?
Yes. All shipments are fully insured via DHL's standard transit protection for peace of mind during transport.
Can I drop it off personally?
Yes. You are welcome to drop your unit at our Doncaster (UK) or Dublin (IE) receptions by appointment.