What should I include in the box?

Include only the projector unit and its power adapter (where applicable). Do not include remotes, manuals, brackets, or HDMI/VGA cables.

Should I remove a detachable lens?

Yes. If the lens is detachable, remove it, wrap it separately in bubble wrap, and place it alongside the projector inside the padded box.

How do I prevent damage during transit?

Wrap the projector in multiple layers of bubble wrap or foam, fill all voids in the box with packing material, and ensure nothing moves when the box is shaken. Do not ship without padding.

Can I pack multiple projectors in one box?

No. For best protection, pack each projector in its own separate box.

Booking Form for Repair - JVC Projector Repair UK

Your Details

First name *

Last name *

Email *

Phone *

Company (optional)

Preferred contact *

Return / Billing Address

Address line 1 *

Address line 2

Town/City *

County

Postcode / Eircode *

Country *

Collection Address

Please complete the collection address details.
Also, please indicate if there is a concierge available at the property (for multi-tenant buildings)

Address line 1 *

Address line 2

Town/City *

County

Postcode / Eircode /Zipcode *

Country *

Device Details

Brand *

Model *

Serial number

Lamp hours (if applicable)

Error code / blink count

When does it occur?

Describe the symptoms

Logistics & Preferences

Do you have packaging? *

Insurance value (£)

Preferred collection date

Time window

Anything else we should know?

Security: this form uses a hidden honeypot, size/type checks on uploads, and a CSRF token (server‑injected). Final validation occurs on our server before anything is stored.

Consent & Submit

I consent to Wells Electronics processing my details to arrange collection and provide a quotation. (Required)

I accept the Terms and Conditions of Service and confirm I am the owner/agent for this projector. (Required)

How to Pack Your Projector for Safe Transit

Do NOT ship without padding.

Projectors are precision optical instruments. Shipments without adequate padding can suffer impact damage to the lens mount, optical block/light engine, fans, and PCB assemblies. Use bubble wrap/foam and fill all voids so the contents cannot move.

To ensure your equipment reaches us securely, please follow these packing instructions carefully.

1. What to Include

Include ONLY:
Projector unit and power adapter (where applicable).

Exclude:
Remote controls, manuals, mounting brackets, HDMI/VGA cables.

2. Preparing the Equipment

Main Unit:
Wrap in multiple layers of bubble wrap or foam.

Removable Lens:
If detachable, remove and wrap separately.

Power Adapter:
Wrap separately to avoid scratches.

3. Boxing & Sealing

Box:
Use a strong, double-walled cardboard box.

Padding:
Fill all gaps; nothing should move when shaken.

Seal:
Use strong packing tape on all seams.

4. Multiple Units

If sending more than one projector, pack each unit in its own separate box.